One team for the desk and the field

Most managed IT stops at the remote desk. Ours does not. Simplify Networks combines a 24/7 service desk with field engineers who can be on site in your offices, stores and data centres, so a ticket that needs hands gets them without a second supplier.

What a managed service can include

• 24/7 service desk with a response in under 30 minutes
• Scheduled site visits and a named engineer for key locations
• IMAC: installs, moves, adds and changes for users and equipment
• Break-fix for network, server, storage and end-user devices
• Device lifecycle: build, deploy, swap, collect and dispose
• Network and comms room care: patching, labelling, audits
• Monthly reporting on tickets, visits and follow-ups

Who it suits

Multi-site businesses without IT staff at every location, IT teams who need cover outside office hours, and MSPs who want a field and service desk partner that can work under their brand.

How we set it up

1. Discovery. We list your sites, users, equipment and the support you need.
2. Onboarding. Contacts, access, escalation paths and documentation are agreed.
3. Run. Requests come into the service desk; field visits are booked as needed.
4. Review. Regular reviews of tickets, visits and improvements.

Frequently asked questions

Is pricing fixed?

We quote per scope: a monthly service, a block of visits or a mix, depending on your sites and users.

Can you take over from our current provider?

Yes. We plan the hand-over with you so tickets and documentation move across cleanly.

Do you cover sites outside the UK?

Yes. Our engineer network covers the UK and international locations; see our coverage map.