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Cloud Phone System for a UK Care Provider

Case study · UK care provider · 16 staffA complete cloud phone system, built in 48 hours.16 direct numbersNo hardware on siteLive in 2 days

A UK care provider needed a modern phone system for its whole team, live within two weeks, with nothing to install on site. Care work does not stop at five o’clock, and neither can the phones. Staff needed to be reachable on their own numbers, wherever they were working, with calls handled properly out of hours.

We designed, built and handed over a fully managed cloud phone system in two days.

The challenge

The provider set out four requirements for its 16 staff:

  • A personal direct number for every member of staff
  • Office hours and voicemail handled per person, automatically
  • Call recording with a caller notice, and calling locked down against fraud
  • Calls on mobile and desktop, wherever staff are working

They expected the project to take one to two weeks.

Case study cover: a complete cloud phone system built in 48 hours for a UK care provider with 16 staff

The result

48 hrsfrom first server to full build
2 daysdelivered, against a 1 to 2 week target
16staff on one managed system
0hardware on site

What we delivered

UK-hosted cloud phone systemDedicated and secure, with nothing to install at the office.
16 London numbersOne consecutive block, with a personal direct number for each member of staff.
Per-person office hoursCalls switch to voicemail automatically outside each person’s working hours.
AI voicemail transcriptsEvery voicemail is emailed to the right person, already written out.
Call recordingWith a professional, AI-voiced notice so callers know they are being recorded.
Locked-down securityFirewall, automatic blocking of suspicious activity, SSL and UK-only calling to prevent toll fraud.
Features delivered: UK-hosted cloud PBX, 16 London numbers, per-person office hours, AI voicemail transcripts, call recording and locked-down security
Every feature was configured, tested and documented before handover.

How we did it

Day 1BuildCloud server deployed and hardened, phone system installed, carrier connected, and all 16 users created with mobile and desktop apps.
Day 2ConfigureNumbers secured in one consecutive block, routing and caller IDs set per person, office hours, call recording and AI transcription switched on.
Day 3Hand overA branded welcome pack, staff training guide and quick reference card produced for every member of the team.
How we did it: day one build, day two configure, day three hand over

Why it matters for your business

This project shows what a small team can have with a hosted business phone system: direct numbers, recordings, voicemail transcripts and apps on every device, without buying a phone system or waiting weeks for an install. The same setup suits care providers, clinics, solicitors, accountants and any business where people need to be reachable away from a desk.

If you are still on landlines or ISDN, they are being switched off on 31 January 2027. Moving now means you get these features straight away. See our pricing from £14.99 per user per month or read about the PSTN switch-off.

Need phones that just work, this week?

Tell us how many people you have and how you work. We will design the system, build it and manage it for you.

Get a priceCall 0333 307 3500