Installs, moves, adds and changes, and the fixes when something fails. Our engineers handle end-user, network and telephony hardware across your sites, scheduled around your business or dispatched when it cannot wait.
IMAC services
- Install: desktops, laptops, docks, printers, IP phones, switches and access points
- Move: desk and office moves, relocations and comms room migrations
- Add: new starters, extra ports, new handsets and extensions
- Change: hardware refreshes, reconfigurations and asset re-tagging
Every job is logged against your ticket reference with before-and-after photos and updated asset details.
Break-fix and post-warranty support
Our multi-vendor break-fix service covers hardware once the manufacturer’s warranty has ended. Engineers diagnose on site, swap failed components and return the device to service, working with your spares or sourcing parts on your approval.
How we schedule work
Planned work such as rollouts, desk moves and refreshes is booked into a window that suits your business. Faults are triaged when you raise them: we confirm the engineer, the attendance time and the price before the visit, so you know where you stand before committing. Response times depend on the site location, so tell us where the kit is and we will confirm what we can do.
Frequently asked questions
Which hardware do you support?
Mainstream desktop, server, network and telephony hardware. Send us the make and model and we will confirm cover before you book.
Can you hold spares for us?
We can agree a spares arrangement for repeat or critical sites.
Do you cover multi-site rollouts?
Yes, with a single project coordinator and a consolidated report.
Will you work to our ticketing process?
Yes. Engineers check in and out against your reference and return the paperwork in the format your team uses.
Tell us the sites and devices
We will price a scheduled or on-call plan. Get a quote.