Birmingham businesses tend to inherit their phone system rather than choose it. It came with the building, or a contractor set it up years ago and has since moved on, and nobody has looked at it properly since because it mostly works.
We provide hosted business phone systems for companies across Birmingham and the West Midlands, usually between ten and fifty staff, at fifteen pounds per user per month including support.
Keeping your 0121 numbers
Your numbers move with you. Transferring them between providers is routine and we deal with the paperwork on your behalf. For a firm in the Colmore Row area that has had the same number on its letterhead for two decades, that is usually the deciding question, and the answer is yes.
It also means you can move office without changing your number. Businesses relocating out to Solihull or into one of the Jewellery Quarter conversions keep the number they have always had.
What it costs
Fifteen pounds per user per month, covering the system, the hosting, the monitoring and backups, and the support. No separate charge for the things that ought to be included.
We will give you that figure on the first call. There is no discovery process to sit through first.
We are not based in Birmingham
Worth saying plainly. We are a London company. For a hosted phone system that makes no practical difference — the system runs over the internet and is managed remotely, so what matters is whether the person who answers knows what they are doing.
Where location does matter is physical work: replacing a handset, sorting out a comms cabinet, cabling a new floor. We run our own field engineering operation covering the Midlands, so when something genuinely needs someone on site that is arranged rather than fobbed off.
What your team gets
Extensions that follow people to a mobile app, so calls reach them whether they are in the office, at home or visiting a client. Voicemail by email. Call recording where compliance requires it, which for the professional services firms around the city centre is usually the reason they ask. Queues and out-of-hours routing. And the ability to add someone in a morning when a new starter arrives, rather than raising a request and waiting.
If you already have a system
Replacing it is often unnecessary. Moving your existing system onto our hosting keeps your numbers and the way your staff already work, and costs less than starting again. Our moving an existing phone system page covers how it works, including what to do when nobody knows the password any more.
Common questions
Is there a minimum size?
No. Ten to fifty people is our typical customer.
Will our existing handsets work?
In most cases yes. We check before quoting rather than assuming you need new ones.
How long does the switch take?
Number transfers usually take a couple of weeks to arrange, and the switchover itself happens outside working hours with minutes of disruption rather than a day of it.
Who answers when we report a fault?
An engineer. Not a call handler working through a checklist.
Get a price for your Birmingham office
Tell us how many people you have and whether you want to keep your 0121 numbers. We will give you a monthly figure on the first call.