IT field engineers across the USA, coast to coast.
Smart handsRack and stackIMAC and break-fixWhite label
Simplify Networks provides IT field engineers in the USA for MSPs, systems integrators and IT service companies that need hands and feet on site in American cities. We coordinate every job from London with our 24/7 service desk, and our vetted engineers work under your brand, to your method statement, from a single swap to a multi-state roll-out.
Field services we deliver in the USA
Smart hands and data centre work
Skilled hands in colocation sites and comms rooms: hardware swaps, cabling, reboots, audits and remote-guided tasks.
Rack and stack
Goods-in, racking, cabling, labelling and power-on to your elevation, with a photo handover pack.
IMAC and break-fix
Installs, moves, adds and changes, plus onsite diagnosis and parts replacement for end-user and network kit.
Roll-outs and site surveys
Multi-site deployments, refreshes, Wi-Fi and site surveys, scheduled to your programme.
Where we cover in the USA
We support sites from the East Coast to the West Coast, including the major data centre markets of Northern Virginia, Dallas, Chicago, Silicon Valley, Phoenix and the New York and New Jersey area, as well as offices, stores and warehouses in between.
Cities are examples. If your site is elsewhere in the USA, send the address and we will confirm cover and lead time. See the full coverage map.
Working in the USA: what we plan for
Local considerations
- Sites span four main time zones, so we schedule to local site hours and your change windows
- Data centre access lists, escorts and loading-bay bookings arranged in advance
- Union or facility rules followed where a site has them
- Shipping of parts to site coordinated with your logistics partner
What you get on every job
- A briefed engineer who follows your method statement
- Check-in and check-out on your ticket
- Photos, serials and sign-off after the visit
- One coordinator in London for every country
- Your branding, not ours
Service levels
Choose 4-hour, next business day or scheduled cover for each site in the USA, confirmed before you commit to your customer. Read more about dispatch and SLAs and how we work as a field service partner for MSPs and IT service companies.
Frequently asked questions
Do you cover all US states?
We cover major metros and data centre markets across the US, and many smaller cities through our network. Send your site list and we will confirm cover for each address.
Can you support out-of-hours change windows in the US?
Yes. We schedule to the local time zone of each site, including nights and weekends.
Do you work under our brand in the USA?
Yes. Our engineers can represent your company on site, and reports are sent to you without our branding.
How do we get a quote for the USA?
Email hello@simplifynetworks.co.uk with the site addresses, tasks and dates. We will confirm cover and send a partner rate card for the USA.
Need engineers in the USA?
Send us your sites, tasks and dates. We will confirm cover and send our partner rate card.