24×7 IT service desk, answered in under 30 minutes
One service desk for every site, day and night. Log a fault or request by email and we respond in under 30 minutes, then fix it remotely or dispatch a field engineer from our network of 2,000+ across the UK and worldwide.
Our average response to new service desk tickets in October 2026, well inside our under-30-minute commitment.
Support that does not stop at five o’clock
IT problems do not keep office hours. A switch fails at 2am, a branch loses its connection on a Sunday, a data centre needs a disk swapped before the morning. Our 24×7 service desk takes the call, works the problem and, when hands are needed on site, books and briefs a field engineer, so your team does not have to.
From first call to fixed
Built for IT teams, MSPs and multi-site businesses
Use our service desk as your out-of-hours cover, as overflow when your own team is stretched, or as the front door for sites you cannot reach. MSPs can use it to give their customers round-the-clock support, with white-label field engineers behind it. It works hand in hand with our smart hands, IMAC and break-fix and remote IT support services.
Reach us any time
Service desk questions
Is the service desk really open 24/7?
Yes. The desk is staffed 24 hours a day, 7 days a week, 365 days a year, including weekends and bank holidays.
How quickly do you respond?
We respond to new tickets in under 30 minutes, around the clock, throughout the year.
Can you send an engineer outside office hours?
Yes. When a fault needs hands on site, we arrange out-of-hours and weekend visits through our field engineer network. Ask us about cover for your locations.
Can MSPs use the service desk for their own customers?
Yes. Many MSPs use us for out-of-hours cover and site visits, with our engineers working under the MSP’s brand.
Need round-the-clock IT support?
Tell us about your sites and we will set up 24×7 service desk cover that fits.