Case study · London data centre · smart hands4 servers. 256 cores. Under 48 hours.HPE ProLiant DL325 Gen11AMD EPYC 9555PWhite-label delivery
A channel partner asked us to replace the processors in four production servers at a central London colocation data centre. The new CPUs were shipping straight to site, and the work had to be done the next day, or the day after at the latest. We delivered it under the partner’s brand, from request to sign-off in under 48 hours.
The job took place in a colocation data centre in central London.
The brief
Hardware: 4 x HPE ProLiant DL325 Gen11, 1U, 8SFF
Upgrade: 4 x AMD EPYC 9555P, 64-core, 3.2 GHz
Site: colocation data centre, central London
Deadline: next day, or the day after at the latest
Delivery: white-label, under the partner’s brand
From request to sign-off
Tue 15:29Request receivedThe partner’s brief reached our UK service desk.
Tue 15:37Slot confirmed in 8 minutesEngineer booked for Thursday at 12:00.
WednesdayPlanned and preparedSite access, contact and parts delivery coordinated. Engineer briefed with the full scope and tools, including thermal compound.
Thu 11:52On site, 8 minutes earlyEngineer met the site contact and confirmed the four servers.
Thu 12:00Work startsFirst server taken down under the agreed process.
Thu 15:20Signed offAll four servers upgraded and verified, and the activity report delivered.
One server at a time
Only one server was ever out of service, so the rest of the environment kept running throughout. Each swap followed the same steps: confirm the right server with the site contact, controlled shutdown, remove the existing processor, fit the new AMD EPYC 9555P with fresh thermal compound, reassemble and power on, then pass post-checks before moving to the next server.
The result
4/4servers upgraded and verified
256new processor cores
3h 20mon site, start to sign-off
<48hfrom request to completion
Closing the loop
Parts returned properlyRemoved processors handed to the data centre team against a logged return ticket.
Same-day reportA full activity report went to the partner within minutes of sign-off.
Live updatesOur service desk tracked every server and sent an update as each passed its checks.
100% white-labelOur engineer attended under the partner’s brand, so their client saw one seamless service.
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