Installs, moves, adds and changes, and fast fixes when kit fails.
Desktop and network kitParts swapsClear site reports
Simplify Networks delivers IMAC and break-fix services for IT teams and MSPs that look after users and equipment across many sites. Our engineers install, move, add and change devices, and fix hardware that has failed, so your users get back to work quickly and your asset records stay accurate.
IMAC: installs, moves, adds and changes
Installs
New starter set-ups, desktop and laptop deployments, docking stations, monitors and printers.
Moves
Desk, floor and office moves, with equipment disconnected, labelled, moved and reconnected.
Adds
New switches, access points, phones and peripherals added to your estate and documented.
Changes
Hardware refreshes, upgrades and reconfiguration of existing equipment to your build standard.
Break-fix and post-warranty support
Onsite diagnosis and repair
Engineers diagnose faults on desktops, laptops, servers, storage and network kit, and repair or replace parts.
Warranty and vendor parts
We fit parts shipped by the manufacturer or your logistics partner, and return faulty parts as required.
Collection and disposal
Old devices collected, wiped where instructed and handed to your approved disposal route.
Asset updates
Serials, locations and status recorded after every visit, ready for your CMDB.
How we schedule IMAC and break-fix work
- RequestRaise tickets by email or through our 24/7 service desk, with site, user and device details.
- TriageWe confirm what can be fixed remotely and what needs an engineer on site.
- DispatchAn engineer is booked with parts, access and contacts confirmed.
- Fix and updateThe work is completed, tested with the user and the ticket updated with notes and photos.
Devices we support
Ways to engage us
| Option | Best for |
|---|---|
| Per ticket or per visit | Ad-hoc IMAC requests and break-fix calls |
| Project | Office moves, refreshes and roll-outs |
| Managed service | Ongoing IMAC and break-fix across many sites |
| White label | MSPs who need field engineers under their brand |
Where we work
We cover offices, shops, warehouses and data centres across the UK and internationally through our engineer network. See the coverage map, or read what IMAC means and break-fix support explained.
Frequently asked questions
What does IMAC stand for?
IMAC stands for install, move, add and change: the day-to-day work of setting up, relocating and changing IT equipment for users.
What is break-fix support?
Break-fix is reactive support where an engineer diagnoses and repairs equipment after it fails, rather than under a fixed managed contract.
Do you supply parts?
Usually parts are shipped by you or the manufacturer and we fit them. Standard items can be sourced as part of the quote.
Can you handle roll-outs across many sites?
Yes. We schedule engineers across sites and report progress against your roll-out plan.
Do you work under our ticketing system?
Yes. Engineers can update your tickets, or we can manage requests through our own service desk.
Need IMAC or break-fix cover?
Tell us your sites, devices and volumes. We will design cover that fits.