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Website Live Chat and Click-to-Call

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Website live chatTurn website visitors into conversations, answered in the same app as your calls.Chat to call in one clickOne inbox for your teamWorks on WordPress

Your FREE Live Chat Assistant – No Hidden Fees!

Our 100% free live chat solution allows your business to engage with website visitors in real-time—without monthly user charges, surprise fees, or limitations. It’s a robust and reliable customer engagement tool that scales with your needs.

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Hand Touching Free Support App
People Pointing at Laptop Screen

Truly Free Live Chat Support

With no monthly fees or user-based pricing, this is the perfect communication tool for websites of all sizes. Easy to install and quick to configure, your team can start interacting with site visitors and converting leads in minutes.

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Talk to a Specialist and Get Live Chat Running in Minutes

Ready to ImproveCustomer Engagement?

Need assistance? Our onboarding team is ready to help you get started with setup or integration. We’ll ensure your system is optimized for speed, engagement, and results.

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Seamless Live Chat Integration

Simplify Networks’ Live Chat solution offers a powerful way to connect with your website visitors the moment they arrive. Modernize your rounded icon box with rounded border style. This is one of the best icon style for your WordPress site.

Real-Time Customer Support

Instantly assist visitors with questions, concerns, or support requests, directly from your website—improving customer satisfaction and response time.

Multi-Platform Messaging

Support Live Chat, WhatsApp, and voice calls through one easy-to-use interface, allowing customers to contact you through their preferred method.

Fully Brandable Widget

Customize the chat bubble, colors, icons, and greeting messages to reflect your business identity and create a consistent brand experience.

Simplifying Your Journey to Smarter Communication

Simplifying Your Journey to Smarter Communication

Got Questions? We’ve Got Answers!

Explore our most common queries below. Can’t find what you’re looking for? Contact us – we’re here to help!

Turn website visitors into conversations

Many people visiting your website have a quick question but will not pick up the phone or fill in a form. A live chat box lets them ask straight away. With 3CX Live Chat, those chats arrive in the same app your team already uses for calls, so there is no extra system to learn or check.

What 3CX Live Chat can do

Chat to call in one clickA visitor can turn a chat into a phone or video call with your agent at the click of a button.
Answer from anywhereYour team replies from the 3CX web client, desktop app or mobile app.
WhatsApp, Facebook and SMSWith 3CX’s messaging integrations, customer messages from other channels can land in the same inbox.
Offline messagesWhen nobody is available, visitors can leave a message instead of leaving the site.
Several chats at onceAgents can handle more than one conversation, with limits you control.
Works on most websitesFree plugin for WordPress, and a simple code snippet for Wix, Squarespace, Joomla, Drupal and others.

Why live chat helps a small business

Live chat catches enquiries at the moment someone is interested. It suits questions that feel too small for a phone call, such as prices, availability or opening hours, and it lets one person help several visitors at once. Because every chat is saved, nothing gets lost between team members.

How we set it up

Step 1Design the chatColours, greeting and the questions to ask before a chat starts, matched to your brand.
Step 2Add it to your websiteWe install the plugin or snippet on your site and test it on desktop and mobile.
Step 3Route chats to the right peopleChats go to the right team, with opening hours and offline messages set up.
Step 4Train your teamA short session on answering chats and turning them into calls.

Common questions

Is 3CX Live Chat free?

3CX states that its Live Chat plugin is free. Chats are answered through your 3CX phone system, which we host and manage from £14.99 per user per month. See our pricing.

Do I need 3CX to use it?

Yes. The chat widget connects to a 3CX phone system. If you do not have one yet, our hosted 3CX service includes everything you need.

What about privacy and cookies?

Chats contain personal information, so they should be covered by your privacy policy and cookie consent. We can help you set this up properly.

Can it work alongside our phones?

That is the main benefit. Chats, calls and messages all sit in the same app, and a chat can become a call without the customer repeating themselves.

Want live chat on your website?

We can have 3CX Live Chat running on your site alongside your phone system. Tell us about your website and team.

Get startedCall 0333 307 3500