Fixed remotely where possible, on site where needed

Our 24/7 service desk picks up every request in under 30 minutes, day or night, all year. Our engineers diagnose the problem, fix what can be fixed remotely and, when the fault needs hands on the hardware, dispatch a field engineer from our network across the UK and worldwide.

What we support remotely

• User, account and access issues
• Windows and macOS desktop problems
• Microsoft 365 and email issues
• Network, VPN and wireless troubleshooting
• First-line triage of server and storage alerts
• Remote guidance for your own staff on site

When we send someone

If the problem is physical, such as a failed disk, a dead switch or a damaged cable, we book an engineer, brief them with everything found remotely and keep the same ticket open until the fix is confirmed. You deal with one team from first email to close.

How to raise a request

Email hello@simplifynetworks.co.uk with the site, the user affected and what is wrong. Existing customers can also use their service desk channels.

Frequently asked questions

Is the service desk really 24/7?

Yes. Requests are answered around the clock, 365 days a year, with a response in under 30 minutes.

Can you support our customers under our brand?

Yes. MSPs can use our service desk and field engineers on a white-label basis.

Do you need remote access software?

We use your preferred tool where you have one, or agree a secure option with you during onboarding.